Whole Schools IT SupportWhole school IT Support covers all devices used by teaching staff and pupils, including networking and server systems. The service also entitles schools to *unlimited technical support for both admin and curriculum systems be it onsite or remote. This allows schools to easily budget for their IT support costs and therefore avoid any unexpected bills.
The intention of the service is to allow Head Teachers and ICT coordinators to concentrate on the teaching and learning aspects of ICT. We have 3 levels of technical support and we pride ourselves on our technical ability and our friendly customer focused approach to all aspects of our work.
The following are just some of the benefits associated with this service:
Access to the Schools IT Helpdesk: A single point of contact for IT Support whether admin or curriculum. Where calls cannot be resolved by 1st line staff they can immediately be forwarded onto 2nd line for further investigation.
Single IT Support Provider: The same team deliver both admin and curriculum support: our technical staff therefore have the knowledge and ability to deal with both systems.
Project Support: No job too big or small.
Automatic Account Creation: School Logins and Office 365 Accounts are automatically created for staff and students once they are entered into SIMS. Accounts are also removed as people leave your school.
Student Office 365 Accounts: Office 365 accounts for students. Schools choose which elements are enabled and control who students can send email to and receive email from to help support e-safety. Staff are covered under the ‘Core’ support contract.
Annual IT Health Check: Schools will receive an annual IT Health Check during which we will review your IT system as a whole. The results and recommendations will then be discussed with the school to build an individual development plan.
Remote Support: We offer remote assistance to any machine within your school, silently deploy software / fixes and schedule maintenance to run out of hours.
Remote Access: Remote access to the school network with mobile phone authentication for added security
Remote Monitoring: Proactive monitoring of all core IT systems including Servers, Network Switches, Wireless Network and your EMBC Internet connection. Where a fault or potential faults are discovered they are automatically logged and will be dealt with by members of our technical team.
Curriculum Support Meetings: Our Curriculum Support meetings are targeted at Head Teachers and ICT co-ordinators, although anyone is welcome to attend. Schools can also opt to send more than one person. During these meetings schools will be kept up-to-date with our services and be involved in open discussions on issues affecting schools. It is also an opportunity to share good practice with other colleagues and give us direct feedback to help our service evolve.
DBS Enhanced Staff: All staff within the Schools IT Team have the required clearance and their details are available on request.