About usSchools IT have a long-standing tradition of providing high quality IT services to schools in the East Midlands region since we were established in 1998. We are a growing team of 25 IT professionals that also has the support of over 125 staff in the Corporate IT team to draw on should we need additional resources.
We understand all too well the challenges schools face with ICT year on year and at every level within your establishment and our success has been built on providing schools with a comprehensive list of flexible service packages
How can we meet your current and future ICT requirements?
We invest heavily in staff training and development to keep skills current and we are constantly reviewing the education ICT marketplace for innovative solutions to expand our service portfolio.
What reassurances do you offer regarding service quality and availability?
Providing a responsive, high quality and resilient service is something we measure on a monthly basis for the sole purpose of improving every aspect of what we do and deliver.
Does the service include Account Management?
Yes and our approach is to focus on the needs of our customers. Many of our larger competitors use account management as a way of selling new products and services to schools regardless of their value to your establishment.
How do we know we are getting good value for money services?
Schools IT compare, like for like, service costs with its main competitors to ensure we remain value for money prior to the annual publication of costs.
We offer full procurement and installation services and we purposefully keep the length of procurement contracts with suppliers short to ensure hardware and software prices remain competitive.
Cannot fault the service we have received from City SIMS support. Staff are friendly and extremely helpful. Nothing is ever too much trouble.
What are the main benefits of the Nottingham City Council Schools IT service compared to your competitors?
- Dedicated schools IT helpdesk with online portal for staff
- First time fix rate of over 90% for all SIMS and Technical calls.
- Friendly, qualified, experienced and professional staff
- Monthly newsletters with links to how to guides for staff
- All staff enhanced DBS checked